FREQUENTLY ASKED QUESTIONS
Below are some of the questions that we receive most often; we are constantly updating this page with useful information. If your question is not answered below please feel free to get in touch with us through the Contact page, or by emailing Contact@calgarypumpsymposium.ca.
Courses & Subscriptions
How do I get a course?
Go to Our Projects Page and select the course you wish to obtain. Depending on the type of course, FREE, Fly High Free or Subscription you will be asked to either log in or it will automatically take you to the course to get started.
What are FREE Courses
Simply these are courses that are absoutely free to use and no sign-up is required ever!
What are Fly High Free Courses
These are courses that are completely free to use but will require you to sign-up to our website to gain access.
What are Subscription Required Courses
These are Courses or Workshops that require purchase before use. It will also require you to be a member of our site. Becoming a member of our site is complete free.
How do I cancel a subscription?
This can be done via your Parents Area on your Account. Go to Recent Purchases > find the course/workshop you wish to cancel > Click cancel subscription.
I cancelled a subscription but am still being charged
If this occurs please contact us immediately and we can resolve this for you.
I purchased/signed up to a course but cannot gain access
Please make sure that you are signed in on our site. You will see your name or child's name located on the top right under the social media icons if you are signed in. If not Click Join us Today to sign in to our site, then refresh the page.
I cannot remember my password?
No worries! Simply log in as you would, enter a password that you think is correct. Then click on the Forgot My Password.
I've changed my email address, what should I do?
If you wish to transfer your account to another email address, please contact us today and we can go through the relevant steps to ensure that you do not lose any progress on Workshops and Courses that you may of completed.
Why can't I have more than one child under a single account
Unfortuantely at this time this is not possible. Our account system currently allows only one child per email account and the email account can only be used once.
I closed my account, but want to re-join can I?